Shipping policy

Shipping Policy

US warehouse stock

Only items explicitly marked US STOCK or In stock · Local warehouse are confirmed US stock. These orders normally dispatch within 1 business day. Estimated delivery to mainland US addresses is 3–5 business days.

Pre-orders

Pre-order items are awaiting arrival at our US warehouse. Please contact us before ordering to confirm the expected arrival date. Dispatch normally occurs within 1 business day after warehouse arrival.

Made-to-order and personalized products

Made-to-order, personalized CUSTOM FAIRINGS, and other non-US-stock products are produced and shipped from China. The normal estimated timeframe is approximately 5–6 weeks.

Shipping charges and destinations

Review the shipping options and charges displayed at checkout. For destinations without an available shipping option, or questions about import charges, contact us before ordering.

Delivery estimates

Delivery times are estimates. Carrier disruptions, holidays, customs processing, or other circumstances may affect delivery. Please provide accurate shipping and contact details.

Tracking

Tracking details are sent to the contact information on your order. The first carrier scan may take 1 business day. Contact us if tracking remains unchanged after 2 business days.

Warehouse pickup

Pickup requires advance confirmation and an appointment. Contact us before visiting a warehouse.

Delivery problems

If your shipment is delayed, damaged, or incomplete, contact us with your order number. For damage, retain the packaging and provide clear photos of the carton, shipping label, and items.

Contact

Email info@nt-fairing.com for shipping assistance.